Privacy

Introduction

This Privacy Notice explains how Mmk121 collects, stores, and uses personal data in connection with its online gambling services, including the website, mobile applications, account management, and related activities. It identifies the purposes for processing, the categories of data we collect, the recipients with whom we may share data, safeguards for transfers abroad, and the rights available to individuals in relation to their personal data. The data controller for these activities is Mmk121.

Categories of Personal Data We Collect

  • Identity data: names, username or customer ID, date of birth, gender (if provided).
  • Contact data: email address, postal address, telephone number.
  • Financial data: payment method details, bank account information, transaction records.
  • Transaction data: bets placed, deposits, withdrawals, and payout history.
  • Technical data: IP address, device identifiers, browser type and version, time zone, location data inferred from device settings.
  • Profile data: login credentials, preferences, communications preferences, and interaction history with our support teams.
  • Usage data: pages visited, features used, time spent on our services, and marketing interactions.
  • Marketing data: opt-in status, consent choices, and responses to promotions.
  • Health and risk-related data: information provided in relation to safer gambling interactions, processed with your consent or as necessary for safety and compliance purposes.

How We Collect Personal Data

  • Direct interactions: when you register, place bets, make deposits or withdrawals, or contact us.
  • Automated technologies: cookies and similar technologies that collect technical and usage data as you interact with our services.
  • Third parties and publicly available sources: identity verification providers, payment processors, and other partners that support service delivery, subject to applicable law.

Purposes for Processing Personal Data

  • To provide and administer your account, process bets and payments, and deliver our products and services. Legal basis: performance of a contract.
  • To verify age, eligibility, and source of funds; to comply with anti-money laundering and KYC obligations. Legal basis: legal obligation.
  • To manage risk and protect against fraud and other unlawful activity. Legal basis: legitimate interests in safeguarding our business and customers.
  • To monitor and promote safer gambling practices, including self-exclusion, deposit limits, and time-out measures. Legal basis: legal obligation and legitimate interests in protecting players.
  • To communicate changes to terms, policies, and service updates; to respond to inquiries and resolve issues. Legal basis: performance of a contract and legitimate interests in maintaining service quality.
  • To conduct marketing and personalise offers in accordance with your preferences and consent. Legal basis: consent or legitimate interests, as applicable.
  • To analyze and improve our products, services, and user experience through data analytics. Legal basis: legitimate interests.

Sharing and International Transfers

We may share personal data with service providers who perform functions on our behalf (for example, payment processing, identity verification, IT and customer support). We may disclose data to regulators, law enforcement, or other authorities where required by law or to protect our rights. Where data is transferred outside your home jurisdiction, we apply safeguards such as contractual protections and alternatives required by applicable law to ensure data protection at an equivalent level. We do not sell personal data to third parties for marketing purposes.

Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typical retention periods include: account records and transactional data for a minimum of seven years for regulatory and AML purposes, and marketing data for as long as you remain opted in or until you withdraw consent. After termination of your account, we retain necessary data to fulfil administrative and legal obligations and to respond to potential disputes.

Safer Gambling and Identity Verification

We perform identity verification and risk assessments in line with applicable laws. You may be asked to provide documents to verify age and identity, source of funds, and affordability where required. We monitor activity for indicators of problem gambling and may apply protective measures such as account restrictions or restrictions on certain products. We record interactions with our support channels for safety and quality control, where permitted by law.

Data Security

We implement appropriate technical and organizational safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Security measures include access controls, encryption for data in transit and at rest, regular security testing, and incident response procedures. We conduct privacy impact assessments where processing may pose high risks to individuals’ rights and freedoms.

Your Rights

  • Right of access: you may obtain confirmation of whether we process your data and request a copy of it.
  • Right to rectification: you may correct inaccuracies in your data and complete incomplete data.
  • Right to erasure: you may request deletion of personal data in certain circumstances.
  • Right to restriction of processing: you may limit processing in specific situations.
  • Right to data portability: you may request a structured, commonly used, machine-readable copy of your data.
  • Right to object: you may object to processing based on legitimate interests or direct marketing; where processing is automated, you may request human intervention where applicable.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
  • Right to not be subject to automated decision-making: you may request human review for decisions with legal or similarly significant effects.

To exercise any of these rights, access, or complain, please use the in-app privacy controls or contact our privacy team via the account’s support section. We will respond within one month, with an extension possible for complex cases.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the service, remember preferences, and understand usage. You may manage cookie preferences in your browser or device settings. If you disable cookies, some parts of the service may not function properly.

Marketing and Your Choices

We may process data for direct marketing based on your consent or legitimate interests. You can opt out at any time via account settings or by using the unsubscribe options in communications. It may take up to 28 days for changes to take effect. Opting out of marketing on one brand does not affect other brands within our group.

Children’s Privacy

We do not knowingly collect personal data from individuals under 21. If we become aware that data belongs to a person under 21 who has provided it, we will delete it and, if applicable, suspend or terminate the account in accordance with our policies and applicable law.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will publish the updated version in the account area and indicate the date of the latest revision. Your continued use of our services after the update constitutes acceptance of the revised terms.

How to Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights, contact us through the privacy section of your account or via the in-app support channels. We will provide a response based on your request and applicable legal timelines.