Purpose and scope
This Self-Exclusion Policy (the Policy) governs voluntary restrictions from all gambling services offered by Mmk121. It applies to every account and profile operated by Mmk121 and covers all products and activities provided on the platform, including sports betting, live betting, casino games, live casino, and ancillary gambling services.
Definitions
- Self-exclusion period: the fixed duration during which the user is restricted from engaging in gambling activities on the platform.
- Account: any user profile through which Mmk121 provides gambling services.
- Gambling services: all wagering, gaming, betting, and related activities offered by Mmk121.
- Designated channel: the approved method by which a user may submit a self-exclusion request (for example, via the Self-Exclusion section within the account or the published Help/Support channels).
- KYC/AML obligations: the customer due diligence and anti-money-laundering checks that remain applicable notwithstanding self-exclusion.
Self-exclusion options
The standard minimum self-exclusion period is six (6) months. Users may select a longer period if the self-exclusion tool permits; the period chosen is binding and cannot be shortened or rescinded prior to its expiry. Self-exclusion applies across all Mmk121 products and services, and reactivation is prohibited until the expiry of the selected period.
Request and initiation process
- Access the Self-Exclusion section within your Mmk121 account to initiate a voluntary exclusion. If you are unable to access the account, contact the designated Help/Support channel published by Mmk121 for self-exclusion requests.
- Select the desired self-exclusion period, noting the minimum duration of six (6) months. Confirm your choice in the confirmation step.
- Upon acceptance, Mmk121 will implement the exclusion across all gambling services and will restrict account activity accordingly for the chosen period.
Effects during self-exclusion
- All gambling transactions are blocked. No deposits, wagers, or cash withdrawals shall be processed for the duration of the period.
- Access to promotions, bonuses, and loyalty benefits is paused during the self-exclusion period.
- Access to all Mmk121 products and services for gambling purposes is blocked; attempts to circumvent the exclusion may trigger additional verification or extended restrictions.
Reactivation and reinstatement
Reactivation of a self-excluded account is permitted only after the expiry date of the selected period. To reactivate, contact the designated support channel after expiry and complete any necessary identity verification steps. Reactivation will not occur automatically and will require explicit confirmation from Mmk121 following verification.
KYC, AML and ongoing compliance
Self-exclusion does not suspend Mmk121’s obligation to conduct ongoing KYC (know-your-customer) and AML (anti-money-laundering) checks. When reactivating, you may be required to re-submit verification documents or provide updated information consistent with regulatory requirements before access to gambling services is restored.
Data protection and privacy
Personal data processed in connection with self-exclusion is handled in accordance with Mmk121’s Privacy Policy. Data retention and use for compliance purposes shall comply with applicable law and regulatory obligations. Self-exclusion records may be retained to enforce the period and to monitor risk as part of responsible gaming measures.
Dispute resolution
If you dispute any aspect of the self-exclusion decision or its application, you may invoke Mmk121’s internal dispute resolution procedures described in the Terms and Conditions. If the matter remains unresolved, you retain the right to pursue remedies under applicable consumer protection or gambling regulations in the relevant jurisdiction.
Responsible gaming support
Mmk121 provides resources and tools to support responsible gaming. Users are encouraged to utilize time and stake limits, seek guidance from in-platform resources, and consult independent support services if concerns about gambling harm arise. Self-exclusion is a tool to aid in maintaining safe gambling behaviour and is part of Mmk121’s broader responsible gaming framework.
Support channels
All self-exclusion requests, modifications, or queries should be submitted through the designated channels within the platform’s Help/Support sections. For any assistance related to self-exclusion, contact Mmk121 Customer Support via the in-system contact options as published in the Help Centre.